Topic: Beware millets and yodel! (Read 15025 times)

playford · « **on:** January 17, 2012 »

So ordered new stove from millets and paid on 4th.

I still haven't recieved the stove as yet.

http://tracking.yodel.co.uk/wrd/run/wt_xtest_pw.cb_cgi?cb_dialogue=specificStatus3&parcelNumber=JJD0002288402077912&destCountryCode=GB

Here's the tracking link, mailed millets twice to customer service with no reply at all.

yodel response 1. When i tried to check this parcel number it is not showing up on my system,if you do not have this parcel please contact the sender and we can get this investigated.

I sent them the tracking link and cut and pasted info.

Yodel response 2. If you have not received your parcel, please do not hesitate to contact your supplier who will need to contact us and raise an investigation on your behalf

I replied could you not just see if it is in the belfast depot as your tracking claims and have it delivered.

yodel response 3.We are unable to provide you with any further update on your parcel at the present time.

Many apologies for any inconvenience this may have caused.

If goods have not been scanned for a period of five days then the next step we would have to take would be to start an investigation as it is possible that the goods have gone missing. If this is the case then the sender would need to start the Claims process with us.

So no stove, £23 down, yodel wont now do anything unless pressed to do so and millets customer service aren't replying. cracker.

This is a serious beware, I wouldnt ever order anything with millets online again or deal with yodel.

Spud · « **Reply #1 on:** January 17, 2012 »

How did you pay for it? If it was on a credit card and you dont get the goods, your card company can claim the money back on your behalf!

Mourneman · « **Reply #2 on:** January 17, 2012 »

Good advice spud,claim back from card

LennyJ1 · « **Reply #3 on:** January 17, 2012 »

I think Millets are very busy as of late

playford · « **Reply #4 on:** January 17, 2012 »

Think it was a visa debit I ordered with? does that work?

Spud · « **Reply #5 on:** January 17, 2012 »

Quote from: playford on January 17, 2012

Think it was a visa debit I ordered with? does that work?

debit card should work also, but you need to give them sufficient time to deliver, (usually 28 days) if not recieved after that then ring your bank!

wee gaz · « **Reply #6 on:** January 17, 2012 »

you would think with other shops going into admin. they would bust a gut to help.sometimes you just cant be sympathic to some brands going to the wall. we all know some chains who have never been helpful while others cant do enough for you

playford · « **Reply #7 on:** January 17, 2012 »

compare this to amazon, we bought a kettle that didnt work mailed them and then had us a new one posted out and just told us to post old one back. no messing.

Wish I had just spent the extra and got a trangia from them now.

cerbera147 · « **Reply #8 on:** January 17, 2012 »

Have you called the Belfast depot? If it was me I'd call in. They're in the old DHL building at Belfast Docks.

I'd definitely give them a call. Sounds as if it's either stuck in their depot or sadly gone but at least you'd know for sure.

Quote from: wee gaz on January 17, 2012

you would think with other shops going into admin. they would bust a gut to help.

Agreed, but if you were in the position of losing job would you be busting your gut?

playford · « **Reply #9 on:** January 17, 2012 »

anyone have an address or phone number?

cerbera147 · « **Reply #10 on:** January 17, 2012 »

Old DHL place.

Unit 3a, Edgewater Road, Belfast Harbour, Belfast

Try this number 0844 248 0538

playford · « **Reply #11 on:** January 17, 2012 »

tried to ring, leave a message, answering machine.

wee gaz · « **Reply #12 on:** January 17, 2012 »

not busting gut if losing job ,good polite service can save jobs, staff standing talking to each other ignoring customers can ruin a businness and frankly some deserve it

yungmannfuzz · « **Reply #13 on:** January 18, 2012 »

I got Protein online that was supposed to be delivered by yodel..

They were a nightmare. Missed it one day, arranged for the next, didn't arrive. Then I called to say I would actually drive to Carrick and pick it up, and I got there, and they said it was out for delivery. (Thankfully it was finally left with a neighbour that day!)

Hope you get it sorted

RedLeader · « **Reply #14 on:** January 18, 2012 »

I'm suprised Millets still gets any business these days. Their prices are high and range is terrible.

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Author Topic: Beware millets and yodel! (Read 15025 times)

playford

Beware millets and yodel!

Spud

Re: Beware millets and yodel!

Mourneman

Re: Beware millets and yodel!

LennyJ1

Re: Beware millets and yodel!

playford

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Spud

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wee gaz

Re: Beware millets and yodel!

playford

Re: Beware millets and yodel!

cerbera147

Re: Beware millets and yodel!

playford

Re: Beware millets and yodel!

cerbera147

Re: Beware millets and yodel!

playford

Re: Beware millets and yodel!

wee gaz

Re: Beware millets and yodel!

yungmannfuzz

Re: Beware millets and yodel!

RedLeader

Re: Beware millets and yodel!

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